Testimonials

Our Technicians leave Customer Satisfaction Surveys with every client they visit. Listed below are a sampling of the responses.

5/13/13 "Outstanding job! Clean, professional, and courteous. Thank you!" Dave-Haddon Heights

5/7/13 "Very professional at what they do!" Eugene-Magnolia

5/3/13 "We converted our home fro oil to gas. I'd invite Vaughan Heating and Air Conditioning back to dinner any day. The workers were great. Their work was meticulous downstairs in the basement. We kept adding to what they were doing cause the prices were so good. We also qualified for an interest free loan for the work through the State of New Jersey. They did a great job and all the workers were wonderful, polite, courteous, and clean. I can not say enough about them." Phyllis- Sewell

4/30/13 "Your service technicians and customer service personnel are great!" William- Voorhees

4/23/13 "The technicians came on time, did the job, cleaned up after themselves, and explained all of the equipment. What more could you want! Thanks!" Dorothy-Clementon

4/18/13 "Everyone was very helpful and explained everything to us. They has a terrific attitude and were very pleasent. Thank you." Connie-Pine Hill

4/17/13 "The technicians were great! They were willing to listen and help solve the problem in an extreamly knowledgeable and friendly way. Thanks!" Donna-Glassboro

4/10/13 "Your technicians are polite and professional. You can sense they are sincere. Good Job thanks!" Jospeh-Mt. Laurel

4/4/13 "Your technicians are very professional, courteous, very prompt, and leave the area clean." Paul- Laurel Springs

3/27/13 "I choose Vaughan for a conversion because I am totally satisfied with your company. I have worked over 30 years as a customer service rep and I appreciate being treated the same as I treated my customers." Nancy-Audubon

3/21/13 "I am always delighted to get such prompt and excellent service!" Anne-Stratford

3/14/13 "We have been serviced by Vaughan for many years. They have been excellent and have been the only ones taking care of our oil heater." John-Clementon

3/11/13 "Vaughan representatives have always provided courteous and professional services." Kathryn-Laurel Springs

3/11/13 "Your service department is most couteous and helpful in getting problems taken care of to customer satisfaction." Lois-Stratford

3/4/13 "It is your high quality of customer service, professional technicians, and responsiveness to problems that I value. Thank you!" Barbara- Mt. Laurel 

2/27/13 "Always have had great sercive with Vaughan!" George-Cherry Hill

2/26/13 "The office staff is OVER THE MOON! Over the past 7 years Vaughan has always been there for us with quick response. Thanks again!" Barbara- Westmont

2/20/13 "The technician was wonderfu, prompt, courteous, and knowledgeble. We are long time happy Vaughan customers!" Celia-Clementon

2/15/13 "Always Responsive, a great company, employees are very knowledgeable, and office employees are always helpful, courteous, friendly, and professional."-Annonymous

2/14/13"The technicians were great. They were courteous, friendly, and helpful." Ginny-Shamong

2/14/13 "The service and politeness of all employees were ecellent!" Meagan-Merchantville

2/13/13 "The best experience with a contractor in years!" Albert-Cherry Hill

2/12/13 "The technician arrived on time and was completely prepared to diagnose my heater problem and to solve it quickly. Very, very satidfied. Thanks so much!" Greg-Erial

2/7/13 "I like the way all of your technicians take the time to explain everything to me." Grace-Magnolia

2/5/13 "Technician was very helpful and professional. He discussed with me about the Home Performance with Energy Star and it may save me some money too." Neil-Haddonfield

1/31/13 "The technicians were wonderful, friendly, knowledgeable, and prompt. We are very happy with the job!" Lauren-Haddonfield

1/29/13 "The service technician was very helpful, he explained what the problem was and what was required for the repair. He was very courteous, knowledgeable, and informative." Charles-Laurel Springs

1/25/13 "We are very pleased with Vaughan and all the services we have recieved over the years. We have recommended you to others. "Mary- Cherry Hill

1/25/13 "I could not have been more impressed with the way we were treated and the job you did. Extremely professional in all aspects, I can't say enough good things about your company and it's employees." Marc- Mt.Laurel

1/23/13 "The gentlemen who installed the new system at my house were both very good, hard working, and left everything clean." Theresa-Clementon

1/20/13 "After issues with another company's installation, Vaughan covering the repairs have made a negative into a positive. Thanks!" Chris-Atco

1/18/13 "Whenever I call, we get prompt service. The person I speak with on the phone is always courteous and the technician is knowledgeable and explains all service." William-Lindenwold

1/16/13 "My wife and I have always been pleased with the service personnel and office personnel we have been in contact with. We cannot thank Vaughan enough for the Weil McClain gas boiler that was installed in 1991!" David-Haddon Heights

1/16/13 "Technician was great! Conquered all my troubles was knowledgeable over and above! Service was tremendous with listening to problem and scheduling my repair. Thanks to Vaughan!" Ken-Magnolia

1/15/13 "Installers were vey professional. The installation went very smooth and the end result is a perfect installation. I could not be more pleased!" Walter-Collingswood

1/11/13 "I must admit to the high level of professionalism I experienced with Vaughan. From the gentleman who scoped out the project to the technicians who left a clean job site and excellent installation. My hats off to your company and people!!" Albert- Cherry Hill

1/10/13 "The technicians are great! They explain everything and I appreciate the prompt service when I call especially this past Christmas Eve when I had no heat!" Diane-Voorhees

1/9/13 "Troubleshooting and repairing the heating system turned out to be quite an ordeal. Over 3 days your technicians worked diligently and put in long hours until the job was done. In the end the day was saved and heat was restored for me and my family. Also the cost of the project was very fair thanks! Gary-Glendora

1/4/13 "I love everything about your company and couldn't be appier with the way we handle things and how quickly we were able to get my tennants heater fixed." David- Cherry Hill

1/2/13 "I can't say enough about your installers. They were very courteous, professional, and knowledgeable. They had a challange with our old heater, the weather was getting cold and they were concerned about our comfort. Great guys thank you!!" Chris and Madelaine-Haddon Heights

1/1/13 "Everytime I call or have a tech visit it has always been pleasant. Than you for your service!" David-Oaklyn 

12/30/12 "We have been very pleased with Vaughan Service since we bought our home about 28 years ago. Thank you!!" Harry-Clementon

12/20/12 "Everyone was 'SO" helpful. Service was "FASTER" than expected. Techs are "SUPER"! Mary-Sicklerville

12/18/12 "Very neat, simple, and quality work is the way to describe it. I do not shop by price but by quality, service and dependability and I feel that choosing Vaughan HVAC was right in all aspects. From my first phone call and later meeting Andy Park, his knowledge and writing a complete and accurate quote. The schedualing and communucations with the office staff about billing and finally with the installer with my questions were answered and they listened as I described my thoughts. Thank you for removing this one problem that incurred from Super Storm Sandy. " William-Ocean City

12/13/12 "Very pleased with with customer service and technician. There was quick response and a service contract was offered to us." Nick-West Berlin

12/12/12 "We were amazed at how neat the technicians were. Also how well they were able to answer any questions I had. The new system works incredibly two thumbs up!" Neil and Zulma-Stratford

12/5/12 "The gentlemen were extreamely courteous and professional. Each worked deligently for the whole time here. The helped to make a bad consequence of the hurricane (Sandy) more tolerable."Patrice-Brigantine

12/4/12 "Everyone at Vaughan is great to deal with, I reccomend you all the time!" Linda-Voorhees

12/4/12 " The technician was very pleasant and courteous. He knew his job very well. It was a pleasure having him service my furnace. Thank you very much!" Daniel-Lindenwold

12/3/12 "Your technicians and service are always high quality. i'm very pleased!" Marion-Gloucester

11/27/12 "The technician came, diagnosed accurately, and replaced the defective part that was needed. Job well done!" Jon-Cherry Hill

11/23/12 "Technician was very patient, courteous, and on time considering it was the day after Thanksgiving. Looking forward to many years with Vaughan Heating and Air Conditioning." Micheal and Carmen-Waterford Works

11/21/12 "To date, I find all work is satisfactory and personnel are very professional and very neat with their work." Janet-Sewell

11/20/12 "The installers did a very neat job. They were helpful and took the time to answer all of my questions." Joseph-Bellmawr

11/20/12 "The  guys were great! They did a great job, explained everything, and cleaned up! Nice guys! Mike-Stratford

11/13/12 "I am a long time customer and I am completely confident I will recieve the best value and service from Vaughan." Alex-Westmont

11/12/12 "All of your employees have been very nice and kind to me in person and over the phone. They will explain things very clearly so I will understand. Vaughan sends very nice, kind and professional help to my home. Thank you!" Theresa-Glendora

11/9/12 "The techs were very professional and explained everything to my wife in detail. Thanks!!" Nathan-Turnersville

11/9/12 "I have watched you grow, keep up the good work!.." James-Sicklerville

11/7/12 "Your company is very good and realiable to it's customers." Hoa-Swedesboro

11/1/12 "Keep up the great job you do as a team. You're always helpful, polite, and attentive!" Isaiah-Clementon

11/1/12 " In making the appointment for the installation, it was a pleasure dealing with Mark, he was happy to accomodate my schedule. The installer was very professional and polite. The installation exceeded my expectations." Joseph-Cherry Hill

10/23/12 "Thank you Vaughan! Once again your customer service and technicians proved to be the "best in the industry". Vida and Deb-Mount Royal

10/23/12 "My husband and I are very happy with your company. Your service men are all so professional and courteous. As a company you should be proud of your staff." Donna and Anton-Glendora

10/9/12 "All of your service people that I have come in contact with have been very polite, professional and courteous. I have no complaints." Catherine-Lindenwold

10/1/12 "Heating and Air Conditioning is a big money investment and I strongly believe it was money well spent. We are extreamly satisfied customers and have been with Vaughan for quite some time. From start to finish we have had great customer service. Mike G was a gentleman he was patient, kind, and thorough. The techs that completed the installation especially Stphen A was nice and very professional." Chris and Robert-Mt.Ephraim

9/21/12 "Thank you for your customer service, concerm, and professionalism this week. It was very much appreciated. That goes for everyone from Tony and Mark to the install guys and the person who confirmed the appointment." Maxine and Robin- Marlton

9/19/12 "We are so glad we "found" Vaughan a few years ago! You and your managers, staff, and technicians are the best!!" Deb and Vida-Mount Royal

9/11/12 "I would add the work "prompt". we absolutely enjoyed the 4 individuals that worked here. They knew their jobs and there was no goofing around. Tony the salesman was very helpful and followed up on all of our phone calls and questions!" William and Priscella-Voorhees

8/27/12 "They were here on time and were professional it was a "job well done!" Anna-Berlin

8/24/12 "All the techs are courteous and friendly. They make you feel safe with the work being done." William-Erial

8/22/12 "I like having the same technician service my HVAC units since he is familiar with how it operates and would be able to spot a problem at the beginning rather then later. He is very knowledgeable and I TRUST his work." Veronica-Gloucester City

8/9/12 "I am extremely pleased with my overall experience with Vaughan. I got same day service the technician was here very promptly and was very knowledgeable and courteous. Thanks!!" Donna-Voorhees

8/8/12 "Your company helped to make a horrendous situation a story with a happy ending! Customer serivce from initial phone call for an estimate to the last piece of paperwork was courteous, professional, friendly, and stress-free. We are so pleased we choose Vaughan worry-free from the beginning to end!Thank you, thank you!" Nancy-Cherry Hill

8/5/12 :We used Vaughan at our previous address for years with our oil heating system. Very pleased with your office personal and your technicians." George-Cherry Hill

8/2/12 "Outstanding experience with Vaughan from initial estimate through installation, commissioning, and follow-up. Thorough and professional job. I feel I recieved the value I paid for both in equipment and service. Extreamely satisfied customer, and I will stick with Vaughan for my HVAC needs going forward." Michael-Haddonfield

8/1/12 "We have been customers of yours forever. We wouldn't have it any other way. We are very pleased with your service." Ted and Jean-Waterford Works

7/30/12 "I've been a Vaughan customer for a very long time and have always found them honest and helpful." Rita-Cherry Hill

7/18/12 "I was very pleased with the promptness of the return call as well as the technician Rocco. He was very professional and helpful, most of all my A/C is now working!" Marsha-Longport

7/16/12 "It's great to work with reliable service techs who are familiar with my HVAC systems. Very friendly and courteous." Elizabeth-Haddonfield

7/13/12 "Vaughan has always been professional, courteous, skillful, and knowledgeable. Additionally we have never had to wait for service. We are very pleased with your service!"Stephen and Margot-Haddon Township

7/5/12 "You're always there when we need you! Best customer service and friendly techs! Thanks!!" Cathy-Atco

6/28/12 "Vaughan Heating and Air Conditioning was extreamely professional and thorough at every step of the process. Dealing with them was excellent in everyway. I'm expecting an excellent experience in heating and air conditioning comfort for many years to come with this Trane equipment and Vaughan on my side!" Beth-Haddonfield

6/28/12 "All employees are professional and very kind to my wife and I from the phone call to the technician doing the work, ALL TOP SHELF!" Tom-Mt. Laurel

6/28/12 " Once again you have exceeded my expectations, thank you for phenomenal service and for fixing our issue with no prior notice." Shani-Cherry Hill 

6/26/12 "We are extreamely happy with your company, all of our experiences have been very positive. We love Vaughan's!"Curt and Pam-Magnolia

6/20/12 "Very pleased, appointments always scheduled easily, and everyone is professional and courteous!" Paul-Haddon Heights

6/11/12 " Matt just left. Everything looks good and he fixed a few issues, not just replacing a humidifier. He did great work and I'm totally happy with how it came out. He was a really nice guy, very professional. Give him a raise or something...That was a 4 hour job and I wish I could say there was goofing off but he was working from the minute he got here. The old humidifier was that bad."- John-Magnolia

6/5/12 "I just have to tell you how exceptional your company has been. We had a new heating/air system installed this year, and you were helpful with getting us all of the rebates we were entitled to, and your employees are always so courteous, helpful and prompt. This past week, we needed a minor repair for the AC, and we were floored to see that there was no charge! Again, the serviceman was prompt and so considerate. A long time ago, I made a note in my address book next to your name, and it says "GOOD" I'll have to change that to "EXCEPTIONALLY GOOD" We love our new system, and a note that your office staff have been responsive and courteous too. Thank you so much for continuing to make us comfortable in our home!:)" Jennie-Magnolia

6/5/12 "Very, very pleased with all aspects of our contact thus far. Thank you." Theresa-Cherry Hill

6/4/12 "Keep up the good work! Have been very impressed with everyone in your company" Lucy-Cherry Hill

6/4/12 "Rocco did an outstanding job (called 15 min before arriving at scheduled time) took his time explaining everything he performed. ALL AND ALL- OVER THE MOON!!!" Peter-Cherry Hill

"Rocco was very helpful, he showed me what to do, how to do it & if we need help to call. My wife and I are always pleased with your men & their promptness & great work they do." Thomas-Mt. Laurel

"From Andy to your techs, you guys rock! Could not have had 2 techs as great as Matt and Jeff!!! Andy Park was just as great in seeing what my needs were and responding accordingly. Thank you!!!" Suzanne-Williamstown

"Vaughan is the Best. Everyone is so nice and helpful. The technician that had come on April 30th, Matt Nickel, was absolutely very professional & helpful. He made sure he asked a few times if we were ok with the working the new thermostat. It is nice to know that there are technicians like Matt working for Vaughan. It is very satisfying to know that the service we get is absolutely over the top" Walter-Blackwood

"My father was a long time customer of Vaughan. You were always there for him and now that he has passed away I will certainly continue to use Vaughan as long as I own his house. If I should sell the house, I will highly recommend Vaughan to the new owners & tell them about the courteous and knowledgeable employees...thank you for always taking care of "Pop" Frank-Berlin

"You took over my service when the original installer went out of business. I have been completely satisfied with your office staff, and my technician, Frank." John-Cherry Hill

"Our heater had a problem with the ignition part that was serviced one year ago and the part failed and Vaughan made good. We certainly are delighted with your service and the wonderful man who served us, his name is "patrick" Kohran-Haddonfield

"We are well pleased and satisfied with the services you have provided throughout the years. Everyone is helpful and courteous." Joseph-Clementon

"Terrific service and terrific people!" Ray- Medford

"Have been a customer since 1986. Never disappointed. Great customer service, reliable, good & fair prices. Always propmt when we had an emergency too! Thank you. Kathe- Haddon Heights

"Your service tech was on time- efficient & very nice." Joyce - Westmont

"Love the people and the company!" Pat - Barrington

"Frank is always helpful & concerned about our needs. We feel he & Vaughan's are honest." Elaine - Voorhees

"Ran into serviceman as he was finishing my neighbors house. Asked if he could do mine and he said "yes" after checking with office. Great timing." Donald - Sicklerville

"Great Service start to finish! The initial contact & planning with Mike- very professional and helpful. The install was great (steve was great). Everyone very polite and courteous + careful with details and impact the process had on my home. Excellent to have everyone in company trucks- reassures customer. great idea to have pic/bio for heating consultant in email- again reassurance to customer in having service personel coming to home. great follow up with email, voice etc. Steve and crew were very tidy and left my basement cleaner than when they started! Thanks again." Frank- Laurel Springs

"To Vaughan: Our new air conditioner is working great. We just received our July electric bill. The bill was for the first full month after the air conditioner was installed. The bill shows that our energy use was less than half of July 2010. Considering how hot this July as been, the 50%+ reduction in energy consumption is amazing. We want to thank Vaughan for their recommendation on the system to purchase. We also want to comment on how effecient and professional, both your salesman (Andy) and the installers were. Your loyal customers of 40 years" H. and G. Johnson- Sicklerville

"Everyone who works at Vaughan are extremely helpful and always pleasant and that means a lot. Denise- Blackwood

"We're very satisfied with your service, as always - have recommended Vaughan to family, etc. Technicians are always knowledgeable and most helpful! Jeanne, Deptford

"Dear Vaughan HVAC, Thanks to your guys Rocco and Frank. They were both very nice and I appreciate the work (servicing) that they did on my heater." Denise- Medford

"It is always a pleasure dealing with Vaughan, either through customer service or repair men. The experience is always positive. Hi to Patti, she is always great!" Sidney- Lindenwold

"I have lived in Magnolia for fifty years. Vaughan has always has a good reputation." Patricia- Magnolia

“I used the emergency call center & received call back within 5-10 min., your man was out within 15 min, quickly identified the problem.” - Ann Koopman, Haddonfield

“When a company can stay in business these days for as long as Vaughan has you know they have to be reliable.” - Lois E. Lees, Stratford

“This company is very professional and very clear in their communication.” - Richard Burg, Sewell

“The men who did the installation were professional- everything was done in a timely manner.” - Charles Smutko, Haddon Twp

“The tech was great. He gave me thorough information on my cleaning. he was very informative, courteous and helpful to my questions.” - Georgian Crusenberry, Clementon

“Went above and beyond my expectations” - Joe Lentz, Gibbsboro

“Wayne was extremely helpful and courteous, explaining what was wrong with the furnace and how it could be fixed. he answered all my questions- I got the impression he wasn’t leaving until my furnace was working.” - Denise Wolf, Sicklerville

“You are always prompt and friendly, even in a snowstorm!”- James Rhodes, Westmont

“Your techs are always very professional and no question goes unanswered.” - Dennis & Beverly Cooney, Deptford

“I am very impressed with my new heating system. It ‘s a pleasure doing business with you, everything was handled professionally from start to finish, Thank you so much.” - Barry Eggelstone, Clementon

“Vaughan has always been efficient through the years installing two heaters and being prompt in bitter cold for breakdowns.” - Dennis Hardy, Sicklerville

“The very best! No complaints!- Just Kudos!” - Edna M Kaidy, Westville